Archive for January, 2011

Paying for Fees/Purchases

Posted in Uncategorized on January 14, 2011 by AB

We’ve recently had a few people enquiring about how to pay for lots and the details of the card used to pay monthly fees on the site so it seems sensible to explain here.

Monthly Fees:

Monthly fees (listing fees and commission for lots sold) are billed on an invoice sent to you at the end of each month. 14 days later these are charged to the card you last used to pay for purchases/fees on Bid for Wine (see s. 24 & 25 of our user agreement). Occassionally collection of this payment will fail (there are several reasons why this might happen). In these cases you will be emailed and asked to make payment manually. In other cases, you might want to change the card we take payment from – in which case this can be done by paying your invoices before the 14th of the month.

The Process:

  1. On the home page click ‘My Bid for Wine’. You will be asked to log in to your account.
  2. Once logged in, visit ‘Invoices’
  3. Click ‘Pay Selected Invoices by Card’ (note that you also have to do this if you wish to change card details!)
  4. You will be taken to our Payment Processor’s secure site and asked to choose the card type you wish to use. Click on the logo.
  5. You will then be asked to fill in details. Follow the steps to complete the payment.
  6. If you continue to experience problems, you may find it helpful to clear any cookies on your computer before trying again. In Firefox this can be done via ‘Tools’—>’Options’—>’Privacy’—->’Remove individual cookies’ and in Internet Explorer via ‘Tools’—>’Internet Options’—>’General’ and then clicking ‘Delete’ next to Browsing History.